Service Writer 

Tom Hesser BMW in Scranton, PA is seeking a highly motivated candidate to fill the position of Service Advisor in our rapidly expanding BMW store. The ideal candidate will have customer service experience, excellent verbal/written communication skills, and be very well organized. Prior service advisor/writer experience a plus but we will train the right candidate. Knowledge of ADP computer system a plus. Come join our outstanding team at Tom Hesser BMW. We have been a family owned and operated business since 1975.

Job Summary: The Service Advisor is responsible for scheduling service work in our service department and for selling needed service to customers. The Service Advisor is the dealerships first-line customer-relations and service representative.

Hours: Monday through Friday, 8 AM to 5:00 PM, some Saturday hours required.

We offer:

  • Full Time Employment
  • Full Benefits Package, including Health Insurance.
  • 401K Plan.
  • Great Work Environment.
  • Paid Vacation & Sick Time.

Job Responsibilities Include:

  • Greeting customers in a prompt, courteous manner.
  • Scheduling appointments by telephone, text or e-mail, using dealership computer system.
  • Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs required and obtaining approval signatures.
  • Estimating the cost and time needed to do a repair.
  • Follow up progress of each repair order during the day, contact customers by telephone, text or e-mail regarding changes in the estimate or time promised.
  • Verify warranty and service contract coverage; explaining provisions and exclusions.
  • Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
  • Update job knowledge by participating in educational opportunities; reading manufacturers' bulletins & publications.
  • Warranty processing & coding.
  • Miscellaneous administrative duties as directed by Service Manager.



Parts Counterperson

The Tom Hesser Auto Group is looking for an experienced Parts Counterperson to join the expanding Parts Department at our Chevrolet/BMW location.

Job Purpose:
Sells automotive parts by taking and clarifying customer orders; retrieving and selling new and replacement automotive parts; receiving and recording new parts inventory; maintaining parts databases; maintaining safe and secure environment.

Duties:
  • Takes customer orders by listening to and clarifying requests; identifying automotive parts; offering and explaining alternative solutions.
  • Completes sales by entering purchased items into sales/inventory system; obtaining payment; adding purchase to credit account; issuing sales receipts.
  • Maintains parts inventory by verifying supplies; placing orders when order-points are reached.
  • Stocks items by unpacking, arranging, and placing items in bins and on shelves; adjusting inventory system.
  • Receives returned items by inspecting items; returning payment; issuing credit; re-packing and re-shelving items; returning damaged items to supplier.
  • Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.
  • Updates job knowledge by participating in educational opportunities; reading about new products.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:
Data Entry Skills, Telephone Skills, Customer Service, Verbal Communication, Selling to Customer Needs, Product Knowledge, Inventory Control, Vendor Relationships, Equipment Maintenance, Lifting, Clean Drivers License Required, Automotive Knowledge Required.

We Offer:
  • Outstanding starting salary.
  • Full Health Insurance Package.
  • 401K Plan.
  • Paid Holidays & Vacations.
  • Company Provided Uniforms.
  • Positive Work Environment.


Service Technician

Family-owned and operated since 1975, Tom Hesser BMW is Scranton's go-to store for BMW. We are looking for dedicated Service Technicians to help grow our booming service department and provide our customers with exceptional experiences.

What We're looking for

You're a passionate, skilled, and dedicated individual who is excited by the opportunity to work on The Ultimate Driving Machine. You're highly self-motivated and detail-oriented with solid organizational and time-management skills. You're excited about innovative technologies, ideally have previous European brand service repair experience, and are committed to Fix it Right the First Time to provide the ultimate customer experience. Experience preferred, but we will train the right person.

What We Offer

  • Highly productive shop, service booked two-weeks out

  • Family-orientated, professional work environment

  • Tool allowance

  • Uniforms

  • Paid BMW training

  • Signing bonus for right candidate - paid out at 6 & 12 months

  • 401K

  • Medical, Dental and Vision Insurance

Responsibilities

  • Performs work specified on the repair order with efficiency and in accordance with dealership standards

  • Tests components and systems using diagnostic tools and special service equipment

  • Diagnoses, maintains, and repairs vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning

  • Communicates directly with the Service Advisor so that customers can be informed if any additional service is needed. Provide an estimate of time needed for additional repairs

  • Executes repairs under warranty to manufacturer specifications

Qualifications

  • ASE Certification preferred

  • Must hold a high school diploma or equivalent

  • Excellent customer service skills

  • Basic Computer skills

  • Positive, friendly attitude, along with a customer service mentality

  • Enjoy working in a fast paced environment

  • Excellent oral and written communication skills

  • Team player

  • Must have a valid driver's license

  • Math, reading, and computer skills

  • Ability to learn new technology, repair and service procedures and specifications



Body Shop Technician - Experience Required

Family-owned and operated since 1975, Tom Hesser BMW is Scranton's go-to store for BMW. We are looking for dedicated Service Technicians to help grow our booming service department and provide our customers with exceptional experiences.

What We're looking for

You're a passionate, skilled, and dedicated individual who is excited by the opportunity to work on The Ultimate Driving Machine. You're highly self-motivated and detail-oriented with solid organizational and time-management skills. You're excited about innovative technologies, ideally have previous European brand service repair experience, and are committed to Fix it Right the First Time to provide the ultimate customer experience.


What We Offer

  • Highly productive shop

  • Family-orientated, professional work environment

  • Tool allowance

  • Uniforms

  • Paid BMW training

  • Signing bonus for right candidate - paid out at 6 & 12 months

  • 401K

  • Medical, Dental and Vision Insurance

Responsibilities

  • Determine and repair damaged parts

  • Communicate status of repairs clearly to Body Shop Manager

  • Communicate with parts department to obtain necessary parts

  • Document all repairs performed

  • Document all materials used

  • Maintain work area in a clean and orderly manner

  • Follow all company safety procedures

  • Understand and follow federal, state, and local regulations such as the disposal of hazardous waste

Qualifications

  • 2 years of body shop technical experience required

  • High school diploma or equivalent

  • Completion of vocational program preferred, but not required

  • Able to work in fast-paced environment

  • Good communication skills

  • Good organizational skills

  • Clean and valid driver's license



Sales Representative
Are you an outgoing, up-and-comer driven by technology and hunting for a workplace culture that treats you like family? As a BMW Client Advisor, your role is instrumental to our store's day-to-day operations, providing product demos to prospects and enticing customers with the most exciting technology in automotive. You will be the first point of contact at the store and enthusiastically build strong customer relationships based on authentic, ongoing engagement. You'll be instrumental in shaping our world-class customer buying experience.
What We're Looking For
Tom Hesser BMW is seeking a BMW Client Advisor with an affinity for technology and passion for delivering exceptional customer service. The BMW Client Advisor is responsible for delivering comprehensive product information throughout the sales and aftersales processes. Our dealership seeks individuals with creativity to provide "world class" customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available.
No automotive experience required. Successful and passionate retail sales, wireless sales, hospitality professionals, and customer service representatives looking for an opportunity to grow and develop your career, apply here!
Responsibilities
  • Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase
  • Supports the Sales Management in product related tasks and activities
  • Greets customers in the sales and service departments.
  • Provides extensive and customer oriented product experience and explains complex features based on customers' actual needs
  • Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
  • Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features, benefits, and potential shortcomings
  • Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process
  • Maintains high ethical standards and a professional appearance at all times

Qualifications
  • Maintain an enthusiastic, high-energy personality throughout the workday.
  • Excellent verbal and written communication skills.
  • Excellent listening skills.
  • Ability to work in a team setting.
  • Effective listening skills.
  • Valid driver's license with acceptable driving record according to dealerships guidelines.